Banglalink Corporate Care Portal

Empowering Corporate Clients with a Self-Service Portal

Solution :

  • Skills : Project Management, Brand Design, Review & Audit, UI/UX Research, QA, UI/UX Design, Project Strategist

Client :

Banglalink Digital Communications Ltd

Problem: Corporate clients often face inefficiencies and long wait times when accessing services or resolving issues. Traditional support channels like email and phone calls can be slow and resource-intensive for both the client and our organization.

Opportunity: Implement a self-service portal that gives corporate clients 24/7 access to information, resources, and automated solutions, empowering them to resolve issues independently and improving overall satisfaction.

Goals and Objectives:

  • Increase self-service adoption by 30% within the first year.
  • Reduce average support call volume by 20%.
  • Improve corporate client satisfaction score by 10%.
  • Enhance operational efficiency by streamlining business processes.

Methodology or Approach:

  1. Define portal scope and functionalities
  2. User-friendly UI/UX interface
  3. Integration UI/UX with existing systems
  4. UI/UX for online forms and workflows

Target Audience:

  • Corporate clients of all sizes across various industries.

Expected Benefits:

  • Increased customer satisfaction and loyalty.
  • Improved operational efficiency and cost savings.
  • Reduced reliance on traditional support channels.
  • Enhanced visibility of service utilization and customer insights.
  • Improved brand image and competitive advantage.

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